Q1: Do I need to have a receipt when I return goods to a trader?
A1: It is enough that you have some proof that you bought the goods from the trader, though receipts are usually the easiest way to do so and do prove when you bought the item.
Q2: I have accepted a credit note but really wanted a refund. What are my rights?
A2: Once you have accepted a credit note you can't then change your mind and have a refund of your money.
Q3: The credit note says it has to be used within three months. Can the trader do this?
A3: You are bound by any terms and conditions the trader wishes to put on the credit note.
Q4: I saw goods marked at a price in a shop but when I took them to the till to pay, the shop refused to sell them to me saying they had the wrong price on. Can they do this?
A4: When a mistake like this happens, the trader is not obliged to sell you the goods at the lower price. He is entitled to withdraw the goods from sale until the problem is rectified. You cannot insist on buying the goods at the lower price. However, if the trader tries to charge you more for the goods than the advertised lower price, then a misleading price indication could be given, which is a criminal offence. If this happens and you are not satisfied with the trader's explanation of how it happened, then let Consumer Protection know.
Q5: I bought goods in a shop, but later discovered that I could have bought them cheaper from another shop down the road. Can I take them back for a refund so that I can buy them at the lower price?
A5: No. Goods have to be faulty, not fit for their purpose or not as described, to qualify for a refund. As you agreed to buy goods at the indicated price you are stuck with them, even if you later discover you could have bought them cheaper elsewhere.
Q6: What are my rights and responsibilities as a consumer?
A6: The UN has outlined 7 Consumer Guidelines which should apply to home-produced goods and services and to imports. The following are some of them which are related directly to the consumers:
6.1 Safety
The right to be protected against goods or services that are hazardous to health and life. The responsibility to read instructions and take precautions. To take action to choose safety equipment, use products as instructed and teach safety to children.
6.2 Information
The right to be given the facts needed to make an informed choice, to be protected against misleading advertising or labeling. The responsibility to search out and use available information. To take action to read and follow labels and research before purchase.
6.3 Choice
The right to choose products and services at competitive prices with an assurance of satisfactory quality. The responsibility to make informed and responsible choices. To take action to resist high pressure sales and to comparison shop.
6.4 Representation
The right to express consumer interests in the making of decisions.
The responsibility to make opinions known. To take action to join an association such as the Bahraini Society of Consumer Protection to make your voice heard and to encourage others to participate.
6.5 Redress
The right to be compensated for misrepresentation, shoddy goods or unsatisfactory services.
The responsibility to fight for the quality that should be provided. Take action by complaining effectively and refusing to accept shoddy workmanship.
6.6 Consumer Education
The right to acquire knowledge and skills necessary to be an informed consumer.
The responsibility to take advantage of consumer opportunities. Take action by attending seminars and workshops, work to ensure consumer education takes place in schools.